Transitioning users & enforcing change
Interesting notice on Basecamp today; a good example of how to introduce and enforce change effectively. IE6 is a broken browser. No doubt it causes heartache for 37 Signals (the people behind Basecamp), and any SaaS providers. So they’re dumping support for IE6, forcing users to install a ‘modern browser’ (IE7, FF).
Note that they’re implementing a deadline, ‘extending’ the deadline, offering in-context notices and email reminders to users, and support through FAQs and online help.
People hate change. So it needs to be effectively managed; this is good work.
